22 November 2011
The underestimated value of timing in a (social media) campaign
Qantas airlines provides another classic social media fail that consultants, PR and industry experts will share for years to come!
Social Media
Articles about social media best practices, trends and use cases in travel and hospitality marketing.
20 September 2011
KLM new initiative: cool & innovative, or plain gimmick?
KLM Dutch airline strikes again with yet another innovative social media campaign. Or is it really?
2 August 2011
Google+: is it the next Golden Goose?
Is Google+ going to be the one to mark the demise of Facebook, Twitter and Linkedin? Too early to tell, but once G+ launches it brand pages...
15 July 2011
Social media engagement: hype or plain common sense?
Social media is a great enhancer of engagement between brands and customers, in particular in the travel industry.
15 June 2011
The benefits of answering clients via social media
A recent study shows how companies that answer queries on Twitter can drive increased revenue and engage followers.
23 May 2011
Does social media mix well with family vacation time?
Should you turn social media off to enjoy quality time during family vacations, or make the most of them to actually enhance the experience?
16 May 2011
What role for travel trade shows in the era of social networks?
Does it still make sense to attend all the travel trade shows or will social networks cut through this traditional part of the sales cycle?
22 April 2011
Is there an optimal time to tweet?
Post on social media is one thing. Doing it at the right time, to the right audience, is another!
18 April 2011
The 4 questions you need to answer before building your social media task force
There are 4 key questions one should have in mind before setting up a social media task force within a company in the travel industry.
